Refund policy

We offer a 14-day return period, which means you have 14 days from the date of receiving your item to request a return.

ELIGIBILITY
To be eligible for a return, your item must be in the same condition as when you received it — unused, with original tags and packaging, and accompanied by a receipt or proof of purchase. Due to the nature of food products, items that have been opened or used cannot be returned unless they are defective or damaged.

HOW TO START A RETURN
To initiate a return, contact us at info@salimpex.cz. Please do not send items back without first requesting a return — unrequested returns will not be accepted. Once your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Returns should be sent to: Tomkova 411, 278 01 Kralupy nad Vltavou, Czech Republic.

DAMAGE AND ISSUES
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@salimpex.cz so we can assess the issue and make it right.

EXCHANGES
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order separately.

EU RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)
If goods are delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition — unused, with tags and original packaging — and you must provide proof of purchase.

REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or card issuer to process the transaction. If more than 15 business days have passed since your return was approved, contact us at info@salimpex.cz.